Terms of Use

Terms of Use shall apply to the use of The Freshfield(TFF) platform, a trade name owned and managed by Freshfields Agro. TFF is an Application and website that facilitates users registered on TFF, to buy fresh fruits and vegetables across cities in India.

Account and sign up obligations 

If you use TFF, you shall be responsible for maintaining the confidentiality of your account and password and be responsible for all activities that occur in or throughout your account.You should take all necessary steps to ensure that the password is kept confidential and secure. In case you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner, you should inform us immediately at queries@thefreshfield.com. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, or not in accordance with this Terms of Use, we shall have the right to indefinitely suspend or terminate or block access of your membership on TFF and refuse to provide you with access to TFF.

Eligibility

Services of the Site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited

Cancellation by Site / Customer/ Businesses

Customer/Businesses can cancel their order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by customer/Businesses for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return policy

We have a “no questions asked return policy” which entitles all our members (Customer/ businesses) to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and deliver same product if they want or issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.